Offering you easy access to experienced technology specialists- we are YOUR team!
When your business needs IT support and solutions, you expect to work with technology specialists who can provide fast, accurate answers. The SSI Solution Center delivers just that.
Our fully-staffed Solution Center places in-house, knowledgeable, certified technicians and technology specialists right on the front line – answering your calls and providing prompt, accurate service. Most calls are easily handled by our first-line technicians, making the process fast and efficient. That’s why our clients consistently rate our Solution Center extremely high, year after year.
We feel that IT support is much more than a helpdesk to answer your calls when problems with your technology are causing downtime and decreased productivity. Our Solution Center will not only answer the call when a problem arises, they will proactively monitor and support your systems to avoid issues before they become a problem.
The SSI Solution Center is equipped with all the resources needed to deliver fast, accurate service, including:
- Remote support applications (over 90% of all our support calls are resolved remotely).
- In depth knowledge of your specific environment.
- Knowledgeable technicians and engineers who are highly experienced in all areas of IT.
- Strategic consultants to help you design and implement your strategy for support and growth.
Don't wait for an IT systems failure to cripple your business.
Our managed service offering provide you with continuous proactive monitoring, management, and support to keep your systems optimized and your staff productive. It is much easier to estimate your IT budget when you have a consistent monthly fee for unlimited remote support.
IT Managed Services provide the following benefits:
- 24 x 7 x 365 monitoring enhances productivity by guarding against unpredictable interruptions and costly downtime.
- Streamline ensures your entire IT Operations are always being monitored preventing small issues from become major problems.
- Streamline reduces IT support spending by serving as a 24 hour virtual IT department, freeing up valuable in-house IT staff, or replacing costly traditional IT services and emergency network problems.
- Streamline enables your personnel to focus on critical business initiatives rather than reacting to network problems that consume valuable time and resource.
Streamline proactively monitors your entire IT operations and essential components of your network infrastructure ensuring reliable performance.
Streamline Remote Monitoring proactively examines your network, computers, servers, internet connectivity, firewalls, event logs, virus and security breaches 24 x 7 x 365!
SSI determines optimal thresholds for your network if a threshold is reached a warning notification is activated by the system. A Solution Center engineer will remotely diagnose and resolve pre-defined issues immediately or notify you of any potential problems before they occur. Streamline Remote Monitoring guards against unpredictable interruptions and costly downtime providing you with complete peace of mind. Your enterprise will run efficiently because your entire network will operate at peak performance.
- Instant notification of changes to systems, networks, routers, servers, switches, and other essential mission-critical devices.
- Availability status and notifications with escalation via phone, email or pager for hardware / software changes, policy violations, low disk / memory space, unapproved network access, new devices on the LAN, etc.
- Windows system, application, and security event logs with customizable alerts.
Extending your resources by providing expert help with technology projects, on demand.
When you're tackling a complex implementation, system migration or other technology project, a smooth and successful effort is critical. But your in-house staff may not have the time or the expertise to take on this initiative. That's when Streamline Project Consulting can help.
Streamline Project Consulting services complement and extend your in-house resources by providing project-related, on-demand help with your technology initiatives. Whether you need specific expertise that you don't have in-house - or your staff is already taxed with other projects - our specialists can ensure your project is completed successfully.
- Complex or large-scale technology implementations.
- Migrations to new hardware or to a virtualization platform.
- New technology rollouts.
Design and implement a strategic and tactical IT business plan.
Not every company can afford to have a full time Chief Technology Officer on staff, but that does not mean that you wouldn't benefit greatly from seasoned IT professionals who understand the importance of implementing an IT strategy to meet your business needs. Our CTO On-Demand service allows our professionals to work with your executive team to provide executive guidance on all information technology issues. Whether quarterly meetings are scheduled as part of your managed service agreement, or you call and request a meeting on demand - we are your executive technology liaison.
CTO On-Demand will provide:
- Attend your executive meetings as CTO.
- New perspective based on outside experience.
- Review of existing IT services for inefficiencies.
- Security and risk analysis.
- IT budget analysis.
