Founded nearly 30 years ago, Systems Solution, Inc. (SSI) is a growing and trusted resource for professional IT support and market-leading cloud technologies. We are tenacious in our desire to solve technical challenges. We embrace our passion for information technology and we strive to deliver the highest level of customer satisfaction and professionalism in our work. Our strong marketplace reputation is based on our dedication to our clients – defining, producing and delivering greater value to our clients by responding to their changing needs with the most innovative solutions and the fastest responses.
Who We Are
What We Value
We work as a high-performance team communicating freely and sharing ideas with our colleagues in all parts of the organization. We respect each other as technology experts, engineers and people. We listen and value diverse points of view as they enable us to broaden our thinking and problem-solving abilities. We demonstrate a strong awareness of our own behaviors and their impact on others. We are honest, open, and informal, and we try to make work fun while recognizing the seriousness of our work.
What We Are Looking For
We are interested in hiring a Client Advisor to work as a member of our Customer Success Team. This person is responsible for establishing strong relationships with SSI’s existing customer base, working with these customers to understand their business objectives, making technology recommendations that will help them achieve their goals, and closing these sales opportunities.
What You Will Be Doing
- Assisting in the technical onboarding effort for new & existing customer environments
Use a strategic account development approach that focuses on frequent dialogue about the client’s needs and priorities
Work with clients and stakeholders to understand their business needs, challenges, and the role technology can play in helping them achieve their business goals
Shape, influence, and improve the client’s agenda of IT priorities and goals
Identify potential opportunities within existing client accounts
Coordinate with Solution Center / technical resources as appropriate to resolve escalated issues and implement projects or new technologies
Provide oversight and support involvement during Onboarding with client and internal Project Management Team
Identify and explain any business risks relating to technology and make recommendations to minimize them
Internally, be the client advocate and give voice to what needs to be done to ensure issues are resolved to client’s satisfaction
Hold regular scheduled calls with clients to provide guidance and advice on forward-looking plans, as well as presenting a status on current activities and issues
Manage the complexity and accuracy of billing, service proposals, contracts, lease agreements and service level agreements
Maintain in-depth product knowledge of the service offerings of the company
Perform sales procedures through activities and opportunities in Connectwise and remain compliant with defined policies and procedures
Continuously communicate both internally and externally, and provide feedback to management team
What You Need for the Position:
- 3-5 years in relevant field
- Minimum education – Bachelors’ degree
- Ability to build relationships quickly
- Customer service experience
- Self-motivated with the ability to work in a fast-moving environment
- Ability to multi-task and adapt to changes quickly
- Positive attitude
- Strong problem-solving skills
- Ability to operate independently
- Ability to work as part of a team
- Excellent written, verbal and customer service skills
- Ability for outside travel to clients’ premises
- Ability to work outside of standard business hours
- Full-time employment, exempt role
- Must have authorization to work lawfully in the United States
- Must pass pre-employment background clearances
Please feel free to email us at firstname.lastname@example.org with your resume and cover note that includes 1) the role you are interested in filling, 2) why you are interested in making a career move to SSI, and 3) why you think you are a strong fit for the role and company.
Thank you for your interest in our company.