Insights

Understanding UCaaS

With so many avenues for communication, from smart devices to messaging platforms, how can we connect the disparate platforms? Invariably, the demand for cloud-based applications is on the rise – and unified communications is no exception. With unified communications as a service (UCaas), you get communication and collaboration services delivered through the cloud.

Of course, before moving to the UCaaS model, it is critical to understand the core features your business needs and your various options for architecture. Not to mention, there may be additional capabilities to consider.

Nonetheless, contemporary communication needs have changed. What’s the answer? UCaaS. With this platform, you can take advantage of centralized communication. How? Keep reading to learn more.

What is UCaaS?

UCaaS enables the ability to make calls, chats, and video conferences all from one service or platform. Companies no longer need 10 different vendors either. Since UCaaS is delivered through the cloud, the deployment is simple and you don’t need a massive in-house IT department to manage the service.

There are two types of UCaaS: Single-tenancy and multi-tenancy. Single-tenancy lets you connect to on-premises applications. On the other hand, multi-tenancy UCaaS is hosted completely in the cloud and offers a lower cost with better reliability and flexibility.

A simplified user experience

Touted as the business-level method of choice for streamlining cloud-based communications, UCaaS truly lets you run your organization from anywhere without the need for bulky hardware or a full-time IT department.

What’s the main objective of UCaaS? For the most part, UCaaS was designed to ensure user experiences are much less complicated than their on-premises counterparts, and that cost savings would be a major component. Further, UCaaS helps to enable better decision-making processes while improving client engagement.

In the connected global marketplace, businesses need more integration capabilities. They need an always-on option for communication that can work from anywhere, and on any device. Not to mention, they want a solution that offers integration flexibility and deep customization.

Plus, UCaaS helps to facilitate more control over communications since it is centralized, which then helps companies to meet government regulations and to ensure compliance with various mandates. Yet, it’s more than just having a centralized platform, you can also analyze and supervise communications as needed.

Hosted and cloud-delivered user-friendly communications service can lead to significant productivity gains

It is relatively easy to bring UCaaS online, especially when you compare it to the complexities and cost of installing an on-premise system. There is no hardware installation to figure out. Instead, you have a platform that breaks down the silos, improves productivity, and helps all team members to perform and communicate more strategically.

When you think about yearly savings, UCaaS seems to dominate. The service provider will handle software upgrades, management, and maintenance. In addition, you no longer have to worry about any ongoing hardware investments.

When compared to legacy systems, UCaaS is quite agile. For instance, it can offer effective methods for engaging customers throughout the world and keeping employees engaged regardless of their location or employment type. Not only is the voice quality significant, but you can ensure your customers and employees have an always-on platform for collaboration.

Moreover, as an increasing number of employees work from home or across the globe, leveraging video has become much more important. Sometimes a quick phone call can transform into a video session with screen sharing and more. Not to mention, when you can’t see a customer in person, video becomes even more critical for document sharing and product demos.

In terms of the mobile context, UCaaS also opens the opportunity to extend your interactions even with a team member’s personal device.

In conclusion

Are you ready to achieve flexible and consistent communications? Do you need smarter collaboration? Do you need better security? While everyone is working from home, perhaps the best advice is to transition your voice from legacy equipment to the cloud.

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