Insights

What are Managed IT Services in the Cloud?

Many organizations struggle with managing the deluge of data. One way of doing so is with managed cloud services which is based upon a third-party vendor that manages a client’s systems remotely and in the cloud. You may also call this managed IT services. Some related services may include managed security, IT lifecycle management, managed applications, and managed networks. This model is rapidly gaining traction because it allows companies of all sizes to benefit from managed IT services without having to incur massive startup costs. In fact, according to Markets and Markets, the managed cloud services market is expected to grow to $116.2 billion by 2025. By all calculations, managed IT services are here to stay.

How are managed cloud services helpful?

For starters, managed IT services can offer immediate cloud deployments that are uniquely tailored to meet specific business needs. They can provide enhanced security and compliance since the provider continuously monitors the data, and being off site makes it easier to evade the effects of a natural disaster. Further, the pay-for-what-you-use billing model offers greater flexibility and scalability when traffic spikes, such as during the holidays – this is crucial for a growing business. And, when a company is faced with heavy workloads, they can rely on managed cloud services for secure storage and backup.

Let’s explore some of the many benefits of managed IT services:

Centralize your infrastructure
Imagine one centralized data center for more efficient backup, better resource allocation, and all of your services and applications accessed from one hub.

Increase productivity
Managed IT services in the cloud offers 24/7 management with patching, scanning, monitoring, updating, and reporting. As a result, your business can enjoy increased productivity and the ability to focus on what you do best.

Make the most of your investment
Managed IT services allows you to maximize your resources. With a predictable monthly billing model, you can budget your IT spend ahead of time. Further, you can plan for spikes in traffic.

Have a backup plan
Even in the midst of a natural disaster, you can rest assured you will have timely recovery and backups with your data located offsite.

What to look for in a managed IT services provider

For starters, you want to partner with a vendor who offers 24/7 support with verifiable expertise and the right background. It also helps to have a team who offers quick response times to any issues or questions you may have.

Next, you want a partner who offers a flexible solution that complements your core objectives. However, they should also offer scalable solutions that grow with your business.

Also, disaster recovery should be a priority on your list. In the digital era, any data breach or natural disaster can put your operations at a standstill. Moreover, massive regulatory fines can shutter a business permanently. Instead, you can use managed IT services in the cloud to ensure you have a backup environment in a different location. So then, regardless of a disaster, you still have business continuity.

With managed IT services in the cloud, you get both application level and infrastructure support. A managed cloud services vendor can manage networks, operating systems, storage, and computing all in the cloud. This list includes databases, automation tools, and platforms.

Additional benefits may include:

● Database administration
● Developer support and training
● Performance testing and tuning
● Continuous communications and 24×7 support
● DNS management
● Architecture management
● System administration and operations
● System monitoring, alerting, and reporting
● Security and compliance management
● Backup and disaster recovery

Another way to look at it is to think of the alternatives. You could rent an unmanaged cloud from one of the global providers, but then you would have to manage the entire infrastructure and the tools. The initial cost might sound appealing, but you must factor in the cost of over-provisioning and hiring full-time engineers and IT staff who are difficult to find.

Another option might be to use several cloud providers and then hire several multiple vendors to manage all the clouds. Perhaps the idea is to get the best of various clouds. Unfortunately, this arrangement is fragmented and complex.

So then, what about outsourcing your IT operations to an enterprise vendor? They have the name recognition, right? Well, for starters, they charge a premium because they have a globally-recognized brand. Second, many of these enterprise vendors are large in size – actually bloated and no longer have the agile systems in place to move as quickly as you would prefer. They just don’t have that startup perspective they once had.

In conclusion

Needs evolve, and most businesses need the cloud to realize agility, scalability, and cost savings. The good news is managed IT services can keep up with the rapid pace of the digital age and shifting consumer needs. Not only do you get expert guidance, but you can also enjoy personalized services that align with your business objectives.

At SSI, we work closely with our customers to better understand their unique challenges and expectations. As business needs transition, SSI also evolves to meet modern demands.

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