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Some of our most popular FAQs

What are the types of cloud computing?

The three main types of cloud computing are IaaS, PaaS, and SaaS. Then, there are the deployment types such as public, private, and hybrid. Despite the type and form of deployment, make sure you understand your data recovery options, scalability, accessibility, the pricing model, and security protocols, server locations, and data recovery options.

What is vCIO services?

vCIO services offer similar services to having a full-time CIO. You see, the vCIO is more than just a “trusted advisor.” In fact, vCIO services can include a detailed analysis of business impact and technical risk. Other services can include planning and budgeting techniques. Further, you will get recommended solutions to optimize your current IT infrastructure which then helps your organization to improve alignment and agile responsiveness to your customer’s wants and needs.

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What is cloud services management?

Cloud service management refers to how cloud admins manage everything in the cloud from the services to the applications to the users and also the data. Further, cloud management can entail data integration, disaster recovery, user tracking, and resource deployment.

Which cloud service is best?

It’s difficult to say which cloud service is the best because every organization has business-specific needs and requirements. Invariably, cloud technology usage is a must for enterprise and SMBs alike. Further, there are numerous platforms to choose from with a wide variety of options. So then, it’s critical to set up your criteria of must-haves vs. nice-to-haves when selecting your cloud service provider. Moreover, make sure to determine your business-specific needs including your budget, how many devices will be connected, and what type of data you plan on storing.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, SSI makes it simple with an affordable and customized flat rate service plan.

What are cloud services in Azure?

Microsoft Azure is one of the most popular cloud service available on the market today – especially since Microsoft transitioned to a cloud-first technology company. With Azure as a platform as a service (PaaS), you can install your software on VMs to host in the Azure cloud. Plus, Azure Cloud Services offers reliable and scalable cloud hosting. There are also two types of Azure Cloud Services roles: The Web role which automatically hosts your apps through IIS and the Worker role which deploys your apps as standalones without using IIS.

What kind of response times can I expect?

We work with each customer to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

What exactly are Managed IT Services?

Simply put, SSI Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means SSI acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What can cloud services provide?

Cloud services offer a pool of resources from a virtualized perspective. Basically, you can store your data on your provider’s servers. The main benefit is agility; the ability to access your necessary resources from anywhere at any time. In addition, your organization can prevent outages in the event of a natural disaster since your environment is in the cloud. You can use cloud services for storage and compute, as well as DevOps.

What is cloud service platform?

There are different types of clouds: Private, community, hybrid, and public. Moreover, there are different types of cloud platforms: Infrastructure as a service (IaaS), Platform as a service (PaaS), Software as a service (SaaS), as well as storage, Testing as  a service, integration, process, application, database, information, and more.

The public cloud shares the computing infrastructure with other entities, where a private cloud is provided just for one entity. A hybrid cloud is a combination of public and private clouds. For instance, you could store non-essential data in the public cloud and sensitive data in a private cloud.

Are cloud services free?

Yes, there are many cloud services that offer free storage with a catch: You are limited to how much storage you can use and also, the security protocols aren’t as comprehensive as they would be when you subscribe to a pay-for-usage cloud service. Further, many of the “free” cloud services do want to entice you to pay for additional storage so in the end, they’re not truly free.

What is virtual CIO?

Many companies don’t have the resources to hire an on-site CIO but would most certainly benefit from having this role filled by a forward-thinking and strategic-minded individual. The good news is you can still reap the advantages by utilizing a virtual CIO. What is a virtual or vCIO? Usually, it is a third-party consultant who offers CIO-related services on an as-needed basis. As a result, companies can save on the costs of hiring a full-time C-level executive with the salary, benefits, and stock options that go along with it. A vCIO will work remotely, but provide a technology roadman, assess the current IT infrastructure and vendor management and also provide relevant recommendations. The purpose for using a vCIO is to ensure your current IT infrastructure is optimized and to facilitate cost-effective growth.

What is cloud services model?

There are three types of models for cloud services, also referred to as platforms: SaaS, IaaS, and Paas. The SaaS model gives you access to applications in the cloud. With IaaS, you get a virtual provisioning of computing resources. And, PaaS lets you use the cloud for testing, development, and organization of your applications.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does a vCIO consulting service do?

Since it may not be possible to hire a full-time IT executive, businesses can still reap the benefits of ensuring your IT strategy aligns with your business objectives. As a result, a vCIO consulting service can address this need by providing CIO services virtually, and remotely on an as-needed basis. For instance, you might need CIO services quarterly or biannually therefore saving on costs such as benefits, stock options, and a full-time executive-level salary. With a vCIO consulting service you will get a full IT examination and audit to ensure a relevant IT infrastructure roadmap. This can also include enhancement consultations, disaster recovery planning, and business continuity planning.

What are cloud services for government?

Due to certain requirements, such as vendor assessment and authorization, government cloud adoption has lagged behind that of the private sector. Additionally, the government requires a highly secure environment. As a result, some of the cloud services needed for government include services that are compliant with FIPS 140-2 and offer stronger control features, access management, identity management, private cloud options, and elastic storage.Two of the more popular services include AWS GovCloud and Azure Government.

What cloud services are HIPPA compliant?

The Health Insurance Portability and Accountability Act (HIPPA) was created in 1996 and designed to protect sensitive hospital patient data. The law covers specific types of healthcare providers, healthcare plans, and health care clearinghouses. As a result, it helps to become HIPPA-compliant and cloud services who offer this type of compliance include AWS, Microsoft Azure, Google Drive, and Box.

What are cloud services requirements?

Cloud service requirements describe the conditions needed for cloud computing architecture such as deployment environments and compute resources. Each layer is combined to form a pyramid structure,if you will. For cloud services to be operationally efficient, they will need dynamic control plane elements at every layer. Plus, every core component must be included for the cloud service to ensure successful operation. Cloud services are no longer simply designed for singular customers, but they are now efficiently being used for disaster recovery and business continuity.

Which cloud service is best for small business?

Small businesses certainly have unique needs that vary from industry and business type. Further, small business needs should not be discounted as small businesses make up the majority of businesses located in the United States and are the driving force of the economy. So then, choosing the right cloud service provider can be crucial to business success in the digital world. Of course, there are the usual suspects such as Google Drive or Dropbox. But, some of the best and most secure cloud providers for small businesses include AWS and Microsoft Azure.

Are cloud services secure/can cloud services be hacked?

Since cloud usage has been quite significant over the past decade, many companies still ask whether the cloud is safe? It’s important to remember that in the virtual age, nothing is 100 percent safe. What you can do is ensure you use a cloud service that provides all the right security protocols to ensure your company can continue business as usual with limited disruptions, even in the event of an attempted breach. So then, it’s important to pick the right cloud service that instills the right precautions to reduce the potential for long-term damage.

What are cloud services used for?

Cloud services can be used for almost anything such as cutting business costs and running computer networks virtually. Cloud services can also be used as a deployment tool along with software administration and maintenance. Of course, the most popular use for cloud services is for mobility and agility. And, cloud services help to centralize and unify computing standards.

Can vCIO services save you money?

There are so many examples of how a vCIO can save your company money. For starters, if you utilize a vCIO quarterly or biannually, that can show significant savings compared to shelling out a full-time executive salary with benefits. To take this a step further, a vCIO will help to ensure you are optimizing the costs of your IT environment only using what you need and using technologies that show a positive impact for your customers. It might be as simple as migrating your workloads to a more cost-effective cloud environment. Not to mention, a vCIO can help to keep your networks secure and as a result, save on the astronomical costs of a data breach.

What is a cloud services example?

Examples of cloud services can be found in applications like Slack which facilitates collaboration and group messaging, along with project management and/or PDF file sharing. Other examples of cloud services include using an IaaS platform to deploy and run multiple instances of virtual machines in a matter of seconds. As a result, scalable projects can be effectively managed and deployed in minutes. Not to mention, other examples include blanket verification or data security.

Who needs a vCIO?

Any company who can’t afford to hire a full-time CIO would need a vCIO to perform beneficial tasks such as increasing client value through information systems, helping to use technology strategically, and to analyze your IT environment with recommendations for better solutions and best practices. In addition, a vCIO is necessary if you want to know what’s next and stay ahead of your competition.

Ways cloud services can save money?

One of the reasons why the cloud is the most-used technology for digital transformation is due to the dramatic cost savings. For starters, you don’t have to purchase or maintain hardware. By having less hardware onsite you also save on costs dealing with malfunction, patching, firmware, and heating and cooling costs. To add to the hardware costs, you can cut down your electricity costs. Then, you save on staffing costs which means you can redirect expensive hiring and salary costs. Plus, you can slash capital spending and transition those reasons to operating expenditures.

What is cloud service broker?

A cloud service broker can be misinterpreted, but it implies a broker who adds value to existing cloud services by integrating cloud services with on-site apps or ensuring additional security for sensitive data in the cloud. Moreover, a cloud service broker can add enhancements to cloud services to provide customized solutions based on the client’s requirements.

What are cloud service providers?

Cloud service providers are the companies who provide cloud-based storage and cloud computing services whether it come with network services, infrastructure, and or application hosting. In addition, they help businesses save on the costs associated with building their own on-premise IT infrastructure along with buying hardware, hiring full-time staff, and paying for maintenance and upgrades.

What is cyber security?

Cyber security is a set of tactics, policies, protocols, and procedures that protect a network from a breach and/or unauthorized access by malicious actors.

How does cyber security work?

Cyber security works to protect the network, devices, or an identity from a breach. It is a set of fundamental practices with the objective of mitigating weaknesses and vulnerabilities.

Why is cyber security important?

Cyber security is increasingly important in the digital era where economies, and individuals, are reliant on an online infrastructure to conduct business, for entertainment, to communicate, to shop, to pay bills, and more. As a result, cyber attacks are on the rise and so our ability to resolve the threats must also rise.

What are the types of cyber security?

There are varying types of cyber security that can be deployed depending on the needs. These include Internet of Things security, application security, network security, and cloud security. Each type of cyber security is designed to protect a designated environment.

What are the benefits of cyber security?

Cyber security is used to protect networks, data, and systems from unauthorized access. It can help improve business continuity. Cyber security also improves reputation management as end users feel more confident in the data security. Plus, it can help to save money by protecting networks from ransomware attacks.

What are the 4 types of cyber security attacks?

There are many types of cyber security attacks, but the most common attacks today are phishing, Denial-of-service (DoS), distributed denial-of-service (DDoS), and spear phishing attacks. Phishing and spear phishing attacks are the easiest for cyber criminals as they don’t require extensive coding or hacking – they simply need to convince the end user.

Cyber security vs. computer security vs. IT security

Cyber security encompasses all the machines connected to the network it is designed to protect. Computer security deals with protecting a specified computer and its associated software. IT security means securing the IT environment.

What are the different types of cyber threats?

There are so many cyber threats today, and the list keeps growing. The most popular are phishing, malware, spyware, viruses, worms, ransomware, denial-of-service attack, and Zero-day exploits. Any of these attacks can be devastating.

How can I protect against cyber attacks?

Make sure all networks are protected with security systems. Enforce strong password rules. Ensure only authorized users are allowed access to sensitive networks and data. Use 2FA/MFA. Avoid mixing personal data with work data.

What does managed IT services mean?

Managed IT services describes a company that has the capabilities to remotely manage a customers networks and IT infrastructure.

What is included in IT managed services?

IT managed services can run a large spectrum and also offer services around specific needs such as security, compliance, networking, infrastructure, disaster recovery, cloud services, and remote support. Managed IT services are in demand especially for organizations who do not have the resources to hire and retain a large in-house IT staff and expensive hardware, software licenses, and equipment.

What are the benefits of IT managed services?

There are several benefits for IT managed services. For starters, businesses can have access to an IT team without having to fork out the cost of hiring full-time IT staff. Also, there is unlimited expertise available with IT managed services. Network uptime is improved and so is security. And, you can access many services in the cloud.

What is a managed IT services model?

This is a model which is fully outsourced to handle every function typically managed by an in-house IT department. Further, the managed IT services model takes over all tech-related decisions.

What is managed services in AWS?

These are the services needed to manage an infrastructure hosted by Amazon Web Services. For example, on-premises workloads can be migrated and managed within AWS.

What is the difference between managed services and outsourcing?

Managed services and outsourcing are different because with outsourcing, you pick specific services in a piecemeal manner. On the other hand, managed services offer a holistic and broad approach to handling everything related to IT. Therefore, it would not accurate to use each term interchangeably.

What is a managed services agreement?

A managed service agreement includes the scope of work agreed upon by the client and the vendor. It will also include a definition of services, the terms of agreement, payment schedule, coverage hours, confidentiality, covered devices/users, response times, limitation of liability and confidentiality.

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