What are managed IT services?

Managing technology (and its users) is an everyday task. Yet, despite technology’s critical importance in keeping your business and systems running smoothly, effective management is often overlooked. Your staff is inundated with mission-focused tasks leaving IT management on the wayside or to a team with limited resources and time.

Whether you need a new user added to your network, help with an application, have login issues or need server software updated, you will need an IT support team. Who can you call? SSI. We proactively maintain your IT environment, guide your decision-making process and provide knowledgeable answers and expert help when you have a question or request.

SSI is a top-ranked, full service IT services company that doesn’t just step in when something goes wrong, but takes complete responsibility for your IT services, from our local office that’s staffed 24/7. With more than 78 full-time engineers and technicians, you’ll get a dedicated VCIO consultant and multi-tiered team that will strategize, execute, and optimize your outsourced IT services like our own.  

Learn How SSI Delivers Managed Services



Years experience


User satisfaction
Certified technicians


Certified Technicians
National coverage


National coverage


Support Team

Our Managed IT services will help you succeed. Let’s get started


What Managed IT Services Does SSI Offer?

Network Management

Network Management

Your network components; firewalls, routers, switches, wireless controllers and access points represent a critical component of your infrastructure availability, accessibility and security. We monitor each component using an advanced toolset that allows us to monitor, manage, and back up your network equipment.


24/7 Helpdesk Support

A service desk is an integral component of any IT department. SSI’s service desk acts as your central point of contact for all IT issues and requests. We believe in driving the highest levels of response, satisfaction and productivity for your team, Not only do we help our end users, but we also empower them to help themselves.

Proactive Server Management

Proactive Server Management

We monitor, manage, patch and maintain your server infrastructure 24/7. We work proactively to predict upcoming issues to prevent them from impacting your team.

Workstation/ Endpoint Management

Workstation/ Endpoint Management

Our endpoint management services are flexible while giving your team the ability to pursue more strategic goals. In addition, our solutions help manage, patch, and remediate application and OS configurations on desktops and laptops throughout their lifecycle to ensure security, control, and compliance.

Baseline Security Controls

Baseline Security Controls

As part of our onboarding and routinely moving forward we review security controls within your network. Each of our workstation and server plans come with Next-Gen Antivirus and Malware licensing included. For additional security services, see Cyber Security.

Consulting, Strategy & Planning

Consulting, Strategy & Planning

It’s difficult to move forward when you are dealing with legacy systems and a backlog of IT projects. Our technology experts advise on the development of technology strategy, enterprise architecture, technology selection, acquisition, and audits – helping to drive your IT infrastructure in the right direction.


The business case for managed IT services


Projects. Security. Consulting. Support.

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Why choose us?

At SSI, we leverage IT security and automation to help you:

  • Protect your business
    Protect your business

    Reduce risk by preventing (or recovering from) security breaches.

  • Optimize IT systems
    Optimize IT systems

    Improve efficiencies, drive cost out of processes.

  • Empower your employees
    Empower your employees

    Allow your employees to do more and go further.

Should You Outsource IT or Keep IT In-House?

Businesses that outsource technology responsibilities to managed service providers often see a huge improvement in their overall operational efficiencies with only modest impact on their IT budget. Before you decide whether to keep your IT in-house or choose managed services, you should weigh the pros and cons of each option.

Outsourced Managed IT goes further than help desk or software deployment with a wide array of benefits that include:

  • Assessing network and security
  • Managing company-wide mobile devices
  • Improving operating speeds
  • Network monitoring
  • Identifying security vulnerabilities
  • Mobile device management
  • Disaster recovery

To explore the advantages and pitfalls more deeply, read this helpful article: Remote IT Services: What Are They and Why Are They Crucial

Our day-to-day tech issues as well as bigger-picture support like networking infrastructure and data security is handled by SSI.
Jim F. Bedard, Jr
Book Book

Managed IT Services Case Study Read Case