managed it services
What are managed IT services?
Managing technology (and its users) is an everyday task. Yet, despite technology’s critical importance in keeping your business and systems running smoothly, effective management is often overlooked. Your staff is inundated with mission-focused tasks leaving IT management on the wayside or to a team with limited resources and time.
Whether you need a new user added to your network, help with an application, have login issues or need server software updated, you will need an IT support team. Who can you call? SSI. We proactively maintain your IT environment, guide your decision-making process and provide knowledgeable answers and expert help when you have a question or request.
SSI is a top-ranked, full service IT services company that doesn’t just step in when something goes wrong, but takes complete responsibility for your IT services, from our local office that’s staffed 24/7. With more than 78 full-time engineers and technicians, you’ll get a dedicated VCIO consultant and multi-tiered team that will strategize, execute, and optimize your outsourced IT services like our own.
Learn How SSI Delivers Managed Services
What Managed IT Services Does SSI Offer?
Your network components; firewalls, routers, switches, wireless controllers and access points represent a critical component of your infrastructure availability, accessibility and security. We monitor each component using an advanced toolset that allows us to monitor, manage, and back up your network equipment.
24/7 Helpdesk Support
A service desk is an integral component of any IT department. SSI’s service desk acts as your central point of contact for all IT issues and requests. We believe in driving the highest levels of response, satisfaction and productivity for your team, Not only do we help our end users, but we also empower them to help themselves.
Proactive Server Management
We monitor, manage, patch and maintain your server infrastructure 24/7. We work proactively to predict upcoming issues to prevent them from impacting your team.
Workstation/ Endpoint Management
Our endpoint management services are flexible while giving your team the ability to pursue more strategic goals. In addition, our solutions help manage, patch, and remediate application and OS configurations on desktops and laptops throughout their lifecycle to ensure security, control, and compliance.
Baseline Security Controls
As part of our onboarding and routinely moving forward we review security controls within your network. Each of our workstation and server plans come with Next-Gen Antivirus and Malware licensing included. For additional security services, see Cyber Security.
Consulting, Strategy & Planning
It’s difficult to move forward when you are dealing with legacy systems and a backlog of IT projects. Our technology experts advise on the development of technology strategy, enterprise architecture, technology selection, acquisition, and audits – helping to drive your IT infrastructure in the right direction.
Projects. Security. Consulting. Support.
Should You Outsource IT or Keep IT In-House?
Businesses that outsource technology responsibilities to managed service providers often see a huge improvement in their overall operational efficiencies with only modest impact on their IT budget. Before you decide whether to keep your IT in-house or choose managed services, you should weigh the pros and cons of each option.
Outsourced Managed IT goes further than help desk or software deployment with a wide array of benefits that include:
- Assessing network and security
- Managing company-wide mobile devices
- Improving operating speeds
- Network monitoring
- Identifying security vulnerabilities
- Mobile device management
- Disaster recovery
To explore the advantages and pitfalls more deeply, read this helpful article: Remote IT Services: What Are They and Why Are They Crucial