managed it services
Professional technology management and support of your onsite IT resources and users.
Managing technology (and its users) is an everyday task. Yet, despite technology’s critical importance in keeping your business and systems running smoothly, effective management is often overlooked. Your staff is inundated with mission-focused tasks leaving IT management on the wayside or to a team with limited resources and time.
Whether you need a new user added to your network, help with an application, have login issues or need server software updated, you will need an IT support team. Who can you call? SSI. We proactively maintain your IT environment, guide your decision-making process and provide knowledgeable answers and expert help when you have a question or request.
Our proactive IT management services include....
At SSI, we can plan and implement a complete deployment strategy to create an infrastructure that is secure, flexible, and scalable. We ensure that your organization is employing the latest technologies and equipment and provide proactive strategic advice on behind-the-scene upgrades and up to the minute monitoring tools.
A service desk is an integral component of any IT department. SSI’s service desk acts as your central point of contact for all IT issues and requests. It also functions as an operational and predictable cost model and ensures consistent call handling and documentation. Not only do we help our end users, but we also empower them to help themselves.
Exploit the opportunities of the digital age by removing the barriers impeding your digital transformation. SSI fulfills strategic complex initiatives of multi-cloud, AI, and blockchain with cloud, on-prem, or converged storage – making virtualized environments work.
Our endpoint management services are flexible while giving your team the ability to pursue more strategic goals. In addition, our solutions help manage, patch, and remediate application and OS configurations on desktops, laptops and servers throughout their lifecycle to ensure security, control, and compliance.
In an always-on world, application failure can devastate your bottom line. SSI is one of the top application support and service maintenance companies in the US. With knowledge of industry specific applications, we help even the most risk-averse organizations with performance control, licensing, monitoring, and migration. Achieve smoother product releases and upgrades.
It’s difficult to move forward when you are dealing with legacy systems and a backlog of IT projects. Our technology experts advise on the development of technology strategy, and enterprise architecture, technology selection and acquisition, and audits – helping to drive your IT infrastructure in the right direction.