help desk

overview

Help Desk Services

Give your in-house team more bandwidth. SSI offers many comprehensive IT services for small businesses, medium-size businesses, and enterprise companies requiring full or part-time support desk services, application help desk support, customer service desk, or full-blown technical service resource centers. SSI will always provide you with a complete and custom turnkey solution to meet your specific requirements.

Much more than a traditional IT help desk, the SSI IT Support & Service Desk is staffed with over 50 certified US-based IT professionals, available to you 24×7. Our IT help desk services provide efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver comprehensive IT consultancy services to businesses of any size with 24-hour help desk support available year-round. Now, your company can focus on offering next-level customer service.

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National coverage

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Service desk

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Service desk

Our Help Desk services will help you succeed. Let’s get started.

Solutions

Our help desk and remote support services include....

24×7 IT Help Desk Support

Truly unlimited 24×7 live IT Help Desk services is just one of the many options available to you. You get a direct extension to your office as our IT Help Desk is staffed around the clock with a certified technical workforce available on-call for immediate assistance.

Outsourced Help Desk

Our tailored processes are designed to meet your business needs. We know how to run a busy help desk. And, we are confident that we can run yours. An outsourced help desk keeps your business running smoothly. SSI can provide a full-or-part-time outsourced help desk service, application support center, or service desk for your employees or organizational needs.

Private White Labeled Help Desk

Whether your customers need technical, product, or application support, the SSI IT Help Desk support service can be branded and tailored to meet your specific requirements. This can include custom phone numbers for branded marketing collateral and custom portals for monitoring help desk metrics. Your customers deserve a world-class experience.

Desktop Technical Support

When parts of your system go down, aren’t communicating properly or are showing other issues, you need an experienced IT professional to help ensure your network is functioning properly. There are countless issues that can arise between your hardware, software, server and applications, and your business can’t afford extended downtime. We’re talking about the thousands of “unknown unknowns.” Yet, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them. This is where SSI can help.

ITIL Help Desk

An ITIL help desk incorporates established best practices to incident management and service requests. ITIL is a set of standards organizations can follow to provide IT service management (ITSM) for their internal customers, and ITIL help desk processes provide the needed structure. Every company deals with incident management. They know that users will need help with IT problems, so they create and staff a simple help desk to assist internal customers in configuring assets like printers, software, and hardware. Then, over time, they see that each incident has a lifecycle with repeatable processes. Instead of simply logging and dealing with a configuration problem, you can apply a system of ITIL practices for detection, classification, investigation, and mitigation.

Service Level Guarantees

We guarantee your service levels because we get financially penalized if we don’t meet your Service Levels each month. Our predictable, repeatable processes not only bring stability to your environment, but when coupled with guaranteed service levels, they lead to distinct improvement in your customer satisfaction levels. Your outsourced help desk will give you the freedom to focus on your core competencies while we resolve issues for you on the front-end.

Benefits

Our help desk services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings SSI will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use SSI, you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, SSI has the staff to support.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

I sleep easier at night knowing we have SSI's local 24/7 help desk providing excellent IT support!
Stacy Rubel